Browsing Theses (Master's and Ph.D) – Tourism by Subject "Service Quality - Perceptions - Tangibility - Reliability - Assurance - Empathy - Responsiveness"

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The Perceptions of Restaurant Guests for Dinner Experience: A Study in Kiev, Ukraine

Franchuk, Iuliia (Eastern Mediterranean University (EMU), 2012)

ABSTRACT: The purpose of this thesis is to investigate guests' dining perceptions of the service quality in the restaurants according to their demographic characteristics: gender, age, nationality and education. The aims ...