Browsing Theses (Master's and Ph.D) – Tourism by Subject "Service Quality and Performance-Management-Tourism and Hospitality Industry-Cyprus"

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An Antecedents and Outcomes of Service Recovery Performance, The Case of Hospitality Industry in North Cyprus

Mosavat, Nikoo (Eastern Mediterranean University EMU, 2015-07)

The main aim of this study is to identify factors affecting service recovery performance and its outcomes in the case of five-star hotels in North Cyprus. The total number of 214 frontline employees participated in this ...