Browsing Theses (Master's and Ph.D) – Tourism by Subject "Work productivity--promotion of--personnel management"

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Effects of Workplace Incivility on CustomerContact Employees’ Job Satisfaction and Turnover Intention in Nigeria Hotel Industry

Alola, Uju Violet (Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2018)

Customer incivility and supervisor incivility have remained serious issue where cases of uncivil behavior are increasingly burdensome to organizations. Such behaviors continue to accumulate costs in the hospitality industry ...
Impact of Innovation-oriented HRM System on Perceived Coworker Support, Absorptive Capacity, Employee Satisfaction, and Performance in Nigerian Airport Industry

Lasisi, Taiwo Temitope (Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2020)

In the tourism and hospitality industry, the airport is the first and last point of tourist contact in any country. The passenger-contact employees generally give an impression about not only their organization but also ...