Browsing Theses (Master's and Ph.D) – Tourism by Subject "job satisfaction"

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An Antecedents and Outcomes of Service Recovery Performance, The Case of Hospitality Industry in North Cyprus

Mosavat, Nikoo (Eastern Mediterranean University EMU, 2015-07)

The main aim of this study is to identify factors affecting service recovery performance and its outcomes in the case of five-star hotels in North Cyprus. The total number of 214 frontline employees participated in this ...
Effects of Workplace Incivility on CustomerContact Employees’ Job Satisfaction and Turnover Intention in Nigeria Hotel Industry

Alola, Uju Violet (Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2018)

Customer incivility and supervisor incivility have remained serious issue where cases of uncivil behavior are increasingly burdensome to organizations. Such behaviors continue to accumulate costs in the hospitality industry ...
Impact of Attitudinal Dimensions of Professionalism on Employee Satisfaction and Organizational Commitment at Five Star Hotels in Baku

Guliyev, Gabil (Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2016)

In contemporary studies, the acceptance of the professionalism concept is gaining an embrace within the tourism and hospitality industry. Tourism industry is made up of various subsectors and the concept of professionalism ...