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Browsing Theses (Master's and Ph.D) – Tourism by Author

Browsing Theses (Master's and Ph.D) – Tourism by Author "Avcı, Turgay"

Now showing items 1-8 of 8

Does Forgiveness Climate Contribute to Employee's Flourishing? A Case of Nigerian Hospitality Industry

Gbadebo, Adebanke Flora (Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2020-09)

Forgiveness climate has been a thoroughly researched topic in the field of tourism, considering the direct/indirect significance of its effect on customer satisfaction. The perception of employees about the position ...
Edu-Tourist’s Perception of University Servqual and its Impact on Intention to Stay and Continuance Intention

Itopa, Raphael Eshovo (Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2020-08)

One of the key reasons Turkish Republic of Northern Cyprus has become an educational hub is due to the quality of university services that they deliver mainly to foreign students which happens to be their primary ...
The Effect of Service Quality on Customer Satisfaction, Loyalty and Word of Mouth; Evidence from Tourists in Antalya, Turkey

Shaham, Samra (Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2016-02)

Referring to social exchange theory and expectancy theory, the present study attempts to investigate a conceptual model using deductive approach. The model examines the impact of the service quality on customer satisfaction ...
The Effects of Organizational Career Management and High-Performance Work Practices on Frontline Employees Performance Outcomes. The Mediating Role of Work Engagement

Suleymanova, Salima (Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2016-02)

The aim of this research study is to investigate different motivational factors that can influence the frontline employees’ Work Engagement. Besides, the outcomes of Work Engagement will be investigated in a current study. ...
Hotel Tourists Perception of Service Quality during the COVID-19 Pandemic: Themes in Online Reviews

Beyar, Kadir (Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2021-02)

The aim of this study is to understand the service quality perceived by tourists during the COVID-19 pandemic. The study data consisted of a total of 1,030 online reviews obtained from the online platform TripAdvisor ...
Measuring Service Quality in Higher Education: A Study of Post-Graduate Students in Northern Cyprus

Vazirova, Narmina (Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2016-02)

Main purpose of this research is to test conceptual model that investigates the satisfaction level with service quality from perspective of post-graduate students. Specifically, research aimed on identifying relationship ...
Transitioning from Word of Mouth to Word of Mouse: the Impact of Social Media on Guest Perceived Satisfaction

Masri, Dana (Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2020-06)

This thesis aims to identify the main themes expressed by hotel guests throughout online reviews and recommendations, along with which of these themes have been correlated with higher and lower ratings. The study used ...
Understanding the Relationship between Authentic Leadership and Employee Cynicism, Tolerance to Workplace Incivility and Job Search Behavior via the Moderating Role of Team Psychological Capital

Megeirhi, Huda Abdullah A. (Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2017)

In today’s highly competitive marketplace, employees are faced with a continuous pressure to perform well in the organizations. Among various leadership styles, authentic leadership is a promising style because it helps ...