Throughout times of market turbulences and even a financial crisis the service sector has established itself as the most important economic sector with a predicted ongoing growth in industrialized countries (Busse & Wagner, ...

It is important for a service oriented organization to know and understand the motivating needs of its employees since employee motivation is a significant element of health systems‟ performance. Providing a motivating ...

Appraisals could be problematic; nevertheless they are deemed as necessary in organizational management. This is because workers might not always view appraisals as a positive measure. When the employees perceive appraisals ...