DSpace Home
→
11 Faculty of Tourism
→
TOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
→
Browsing TOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism by Author

Browsing TOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism by Author "TR217629"

Now showing items 1-1 of 1

Effects of Job Standardization and Job Satisfaction on Service Quality

Karatepe, Osman; Avcı, Turgay; Araslı, Hüseyin (Taylor & Francis, 2004)

This study develops and tests a model which examines the effects of job standardization and job satisfaction on service quality by using Turkish frontline employees in multiple service industries in Northern Cyprus as its ...