An empirical investigation of psychological capital among flight attendants

Simple item page
dc.contributor.authorKaratepe, Osman M.
dc.contributor.authorTalebzadeh, Niusha
dc.date.accessioned2026-02-06T18:39:45Z
dc.date.issued2016
dc.departmentDoğu Akdeniz Üniversitesi
dc.description.abstractOur paper develops and tests a research model that examines whether psychological capital (PsyCap) mediates the relationship between servant leadership and work engagement (WE) and whether WE mediates the effect of PsyCap on service recovery performance and life satisfaction. Data were collected from flight attendants with a two-week time lag in three waves and their pursers in the private airline companies in Iran. The results suggest that servant leadership influences WE indirectly only through PsyCap. The results also suggest that WE is a partial mediator between PsyCap and the aforesaid attitudinal and behavioral outcomes. Our study discusses theoretical implications and provides recommendations for managers in the airline industry. (C) 2016 Elsevier Ltd. All rights reserved.
dc.identifier.doi10.1016/j.jairtraman.2016.06.001
dc.identifier.endpage202
dc.identifier.issn0969-6997
dc.identifier.issn1873-2089
dc.identifier.orcid0000-0003-3120-8755
dc.identifier.orcid0000-0003-0226-5179
dc.identifier.scopus2-s2.0-84973344420
dc.identifier.scopusqualityQ1
dc.identifier.startpage193
dc.identifier.urihttps://doi.org/10.1016/j.jairtraman.2016.06.001
dc.identifier.urihttps://hdl.handle.net/11129/12980
dc.identifier.volume55
dc.identifier.wosWOS:000380594500020
dc.identifier.wosqualityQ2
dc.indekslendigikaynakWeb of Science
dc.indekslendigikaynakScopus
dc.language.isoen
dc.publisherElsevier Sci Ltd
dc.relation.ispartofJournal of Air Transport Management
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/closedAccess
dc.snmzKA_WoS_20260204
dc.subjectIran
dc.subjectLife satisfaction
dc.subjectPsychological capital
dc.subjectServant leadership
dc.subjectService recovery performance
dc.subjectWork engagement
dc.titleAn empirical investigation of psychological capital among flight attendants
dc.typeArticle

Files

Collections

WoS Indexed Publications Collection
Scopus İndeksli Yayınlar Koleksiyonu