Factors influencing productivity in small island hotels: Evidence from Northern Cyprus

Abstract

The purpose of this paper is to report on an empirical research study which investigated the factors influencing productivity in hotels in Northern Cyprus. The empirical data was collected via a structured questionnaire from middle and senior managers of four and five-star hotels in Northern Cyprus. According to the research findings staff recruitment, staff training, meeting guest expectations, and service quality are the main productivity factors in hotels; while crises, technology, marketing, and forecasting are ranked relatively low. It emerged from the findings that hotel managers in Northern Cyprus have a narrow view of productivity and follow a more input-oriented approach to managing productivity. Based on the research findings and their discussions, this study provides several recommendations for future research in this area. The research results highlight the importance of training middle and senior managers about the importance of productivity and how they can follow output-oriented productivity management strategies. The literature on productivity management in small island hotels is limited. As being one of the first studies on this area, the research findings of this study are particularly valuable for practice and future studies.