The Effect of Psychological Climate on Job Outcomes: Evidence from the Airline Industry

Abstract

This study develops and tests a research model that investigates whether psychological climate, as manifested through perceived management concern for frontline employees and passengers, influences creative performance and lateness attitude through career satisfaction. Data obtained from ground staff members with a one-week time lag in three waves and their supervisors in a low-cost airline company in Turkey were used to gauge these relationships. The results suggest that ground staff members are satisfied with their career in the current organization and therefore display creative performance and reduced lateness attitude. Theoretical and practical implications are discussed in the paper.