A stakeholder perspective of social sustainability measurement in healthcare supply chain management

Abstract

Social sustainability is quickly becoming a measured threat to sustainability with human activities taking contributing substantial causes. Despite of huge literature that has contributed, yet the dimension of social sustainability seems to be extremly new in the service sector; the healthcare zone to be specified. This study demonstrates a stochastic exponential distribution model for measuring the social sustainability status of a supply chain based on stakeholder theory. Iranian healthcare situated in Tehran is studied to illustrate the applicability of the proposed framework. In the results obtained, the sustainability index for Suppliers, Patients, Patient relatives, Employees, and Government & Decision makers are 47%, 60%, 59%, 75%, and 56% respectively. The proposed model can be applied as an extensive tool for measurement of the social sustainability level of any supply chain system.