High-performance work practices and hotel employee performance: The mediation of work engagement

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dc.contributor.authorKaratepe, Osman M.
dc.date.accessioned2026-02-06T18:38:16Z
dc.date.issued2013
dc.departmentDoğu Akdeniz Üniversitesi
dc.description.abstractThis study proposes and tests a research model that investigates whether work engagement functions as a mediator of the effects of high-performance work practices (HPWPs) on job performance and extra-role customer service. These relationships were assessed through LISREL 8.30 using structural equation modeling (SEM). Data were obtained from full-time frontline hotel employees and their managers in the Poiana Brasov region in Romania. The results suggest that work engagement acts as a full mediator of the effects of HPWPs on job performance and extra-role customer service. Specifically, HPWPs, as manifested by frontline employees' appraisal of training, empowerment, and rewards, enhance work engagement. Such HPWPs in turn trigger job performance and extra-role customer service. Implications of the results are discussed and avenues for future research are offered. (C) 2013 Elsevier Ltd. All rights reserved.
dc.identifier.doi10.1016/j.ijhm.2012.05.003
dc.identifier.endpage140
dc.identifier.issn0278-4319
dc.identifier.issn1873-4693
dc.identifier.orcid0000-0003-3120-8755
dc.identifier.scopus2-s2.0-84872407212
dc.identifier.scopusqualityQ1
dc.identifier.startpage132
dc.identifier.urihttps://doi.org/10.1016/j.ijhm.2012.05.003
dc.identifier.urihttps://hdl.handle.net/11129/12862
dc.identifier.volume32
dc.identifier.wosWOS:000313997800015
dc.identifier.wosqualityQ1
dc.indekslendigikaynakWeb of Science
dc.indekslendigikaynakScopus
dc.language.isoen
dc.publisherElsevier Sci Ltd
dc.relation.ispartofInternational Journal of Hospitality Management
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/closedAccess
dc.snmzKA_WoS_20260204
dc.subjectHigh-performance work practices
dc.subjectHotel employees
dc.subjectPerformance outcomes
dc.subjectRomania
dc.subjectWork engagement
dc.titleHigh-performance work practices and hotel employee performance: The mediation of work engagement
dc.typeArticle

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