Frontline hotel employees' psychological capital, trust in organization, and their effects on nonattendance intentions, absenteeism, and creative performance

Abstract

A research model investigating trust in organization as a mediator of the impact of psychological capital (PsyCap) on intention to leave work early, intention to be late for work, absenteeism, and creative performance is proposed and tested. Data came from 159 hotel employees one week apart in three waves and their immediate supervisors in Russia. The aforementioned relationships were tested using structural equation modeling. The findings suggest that trust in organization is a full mediator between PsyCap and the aforesaid nonattendance intentions and absenteeism, while PsyCap positively affects creative performance directly and indirectly through trust in organization. Our study contributes to the extant hospitality research by investigating the underlying mechanism that links PsyCap to nonattendance intentions, absenteeism, and creative performance.