Valuation of the Quality Attributes of Online Banking Services by Small and Medium Enterprises Engaged in International Trade

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dc.contributor.authorShahnoori, Parvaneh
dc.contributor.authorJenkins, Glenn P.
dc.date.accessioned2026-02-06T18:51:07Z
dc.date.issued2019
dc.departmentDoğu Akdeniz Üniversitesi
dc.description.abstractThis study investigates the important attributes of online banking system for Small and Medium Enterprises (SMEs) and their willingness to pay for each attribute. Zero travel and waiting time, high security, and 24/7 accessibility are the key attributes for this service. The results show that SMEs engaged in international trade value online banking services significantly more than the others. Domestically focused firms value high-quality service at about $163 a month, while import-focused businesses value such a service at approximately US$646 per month. Export-intensive SMEs value high-quality online services 14% further, for an average of $736 per month.
dc.identifier.doi10.1111/saje.12213
dc.identifier.endpage81
dc.identifier.issn0038-2280
dc.identifier.issn1813-6982
dc.identifier.issue1
dc.identifier.scopus2-s2.0-85063374984
dc.identifier.scopusqualityQ2
dc.identifier.startpage65
dc.identifier.urihttps://doi.org/10.1111/saje.12213
dc.identifier.urihttps://hdl.handle.net/11129/15196
dc.identifier.volume87
dc.identifier.wosWOS:000462186000004
dc.identifier.wosqualityQ3
dc.indekslendigikaynakWeb of Science
dc.indekslendigikaynakScopus
dc.language.isoen
dc.publisherWiley
dc.relation.ispartofSouth African Journal of Economics
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/closedAccess
dc.snmzKA_WoS_20260204
dc.subjectOnline banking
dc.subjectSME
dc.subjectvaluation
dc.subjectservice attributes
dc.subjectwillingness to pay
dc.subjectinternational trade
dc.subjectmixed logit model
dc.titleValuation of the Quality Attributes of Online Banking Services by Small and Medium Enterprises Engaged in International Trade
dc.typeArticle

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