Effects of Job Standardization and Job Satisfaction on Service Quality

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dc.contributor.authorKaratepe, Osman
dc.contributor.authorAvcı, Turgay
dc.contributor.authorAraslı, Hüseyin
dc.date.accessioned2016-06-16T10:28:45Z
dc.date.available2016-06-16T10:28:45Z
dc.date.issued2004
dc.departmentEastern Mediterranean University, Faculty of Tourismen_US
dc.descriptionDue to copyright restrictions, the access to the publisher version (published version) of this article is only available via subscription. You may click URI and have access to the Publisher Version of this article through the publisher web site or online databases, if your Library or institution has subscription to the related journal or publication.en_US
dc.description.abstractThis study develops and tests a model which examines the effects of job standardization and job satisfaction on service quality by using Turkish frontline employees in multiple service industries in Northern Cyprus as its setting. Study results show that job standardization and job satisfaction exert significant positive effects on service quality. Empirical evidence also suggests that job standardization has a significant positive impact on job satisfaction. Implications of the results for service managers and avenues for further research are discussed in the study.en_US
dc.identifier.doi10.1300/J396v25n03_01
dc.identifier.endpage17en_US
dc.identifier.issn1533-2969(print)
dc.identifier.issn1533-2977(online)
dc.identifier.issue3en_US
dc.identifier.orcidTR217629en_US
dc.identifier.orcidTR219325en_US
dc.identifier.scopus2-s2.0-85009630426
dc.identifier.scopusqualityN/A
dc.identifier.startpage1en_US
dc.identifier.urihttp://dx.doi.org/10.1300/J396v25n03_01
dc.identifier.urihttps://hdl.handle.net/11129/2743
dc.identifier.volume25en_US
dc.indekslendigikaynakScopus
dc.language.isoen
dc.publisherTaylor & Francisen_US
dc.relation.ispartofServices Marketing Quarterly
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/closedAccessen_US
dc.subjectJob standardizationen_US
dc.subjectjob satisfactionen_US
dc.subjectservice qualityen_US
dc.subjectNorthern Cyprusen_US
dc.titleEffects of Job Standardization and Job Satisfaction on Service Qualityen_US
dc.typeArticle

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