Knowledge mining on the association between psychological capital and educational qualifications among hospitality employees

Abstract

This study explored the relationship between employees' psychological capital (PsyCap) and educational qualification. The PsyCap data and educational qualification information of 329 employees in the hospitality industry were collected. The odds ratio technique was deployed to measure the association, which revealed that employees with higher educational qualifications are 2.6 times more likely to have positive psychological capital than those with lower educational qualifications. The result is statistically significant at p-value 0.002 < 0.005. This finding will guide the tourism industry on the calibre of employees to hire or retain.