Role Stress, Burnout and Their Effects on Frontline Hotel Employees' Job Performance: Evidence from Northern Cyprus

Simple item page
dc.contributor.authorKaratepe, Osman M.
dc.contributor.authorUludag, Orhan
dc.date.accessioned2026-02-06T18:33:38Z
dc.date.issued2008
dc.departmentDoğu Akdeniz Üniversitesi
dc.description.abstractBased on data obtained from frontline hotel employees in Northern Cyprus, this study investigated the effects of role stress and burnout on job performance. It was found that role ambiguity decreased job performance while role conflict enhanced job performance. The results indicated that diminished personal accomplishment exerted a significant negative influence on job performance whereas the rest of the burnout dimensions did not. The results further showed that both role conflict and ambiguity exacerbated emotional exhaustion and depersonalisation. Role ambiguity was found to have a significant positive relationship with diminished personal accomplishment whereas role conflict was not. Copyright (c) 2007 John Wiley & Sons, Ltd.
dc.identifier.doi10.1002/jtr.645
dc.identifier.endpage126
dc.identifier.issn1099-2340
dc.identifier.issn1522-1970
dc.identifier.issue2
dc.identifier.orcid0000-0002-4799-268X
dc.identifier.orcid0000-0003-3120-8755
dc.identifier.scopus2-s2.0-54049116640
dc.identifier.scopusqualityQ1
dc.identifier.startpage111
dc.identifier.urihttps://doi.org/10.1002/jtr.645
dc.identifier.urihttps://hdl.handle.net/11129/11417
dc.identifier.volume10
dc.identifier.wosWOS:000270813400002
dc.identifier.wosqualityQ1
dc.indekslendigikaynakWeb of Science
dc.indekslendigikaynakScopus
dc.language.isoen
dc.publisherWiley
dc.relation.ispartofInternational Journal of Tourism Research
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/closedAccess
dc.snmzKA_WoS_20260204
dc.subjectrole stress
dc.subjectburnout
dc.subjectfrontline employees
dc.subjectjob performance
dc.subjectNorthern Cyprus
dc.titleRole Stress, Burnout and Their Effects on Frontline Hotel Employees' Job Performance: Evidence from Northern Cyprus
dc.typeArticle

Files

Collections

WoS Indexed Publications Collection
Scopus İndeksli Yayınlar Koleksiyonu