Core self-evaluations, exhaustion, and job outcomes: A study of frontline hotel employees in Iran

Abstract

The purpose of this study was to investigate core self-evaluations (CSE) as a moderator of the effect of exhaustion on in-role performance and job satisfaction. This study also examined the effect of exhaustion on the aforementioned job outcomes. Full-time frontline employees, such as front desk agents, reservations agents, guest relations representatives, and food servers in several four-and five-star hotels of Kish Island and Tehran in Iran served as the study setting. The study relationships were tested using LISREL 8.30 via path analysis. The results indicated that exhaustion influenced in-role performance and job satisfaction deleteriously. However, CSE reduced these detrimental effects. Implications of the findings are discussed, and directions for future research are offered.