INKING PERCEIVED ETHICAL CLIMATE TO PERFORMANCE OUTCOMES: THE MEDIATING ROLE OF JOB EMBEDDEDNESS

Abstract

A conceptual model examining job embeddedness as a mediator of the impact of perceived ethical climate on job performance and extra-role customer service is developed and tested. Data obtained from frontline hotel employee-supervisor dyads in Nigeria were used to assess these relationships via structural equation modeling. The results suggest that job embeddedness fully mediates the effect of perceived ethical climate on frontline employees' performance outcomes. Specifically, employees with favorable perceptions of the firm's ethical climate are embedded in their jobs. Such employees in turn display elevated levels of job performance and extra-role customer service behaviors. Implications of the results are discussed and their implications for future research are offered.