Correlates of Nonwork and Work Satisfaction Among Hotel Employees: Implications for Managers

Abstract

This study develops and tests a research model that investigates job satisfaction as a mediator of the effects of interrole conflicts, work environment, and affectivity on career satisfaction and life satisfaction. Based on data gathered from a sample of frontline hotel employees in Turkey, these relationships were assessed through structural equation modeling. Results reveal that while interrole conflicts and work overload do not have significant impacts on any of the satisfaction constructs, perceptions of organizational politics show significant negative influences on career and life satisfaction, mediated by job satisfaction. Job satisfaction also acts as a mediator of the effects of the positive elements of work environment (perceived organizational support, job autonomy, and participation in decision-making) on career and life satisfaction. While negative affectivity shows no significant influence on satisfaction constructs, positive affectivity significantly influences career satisfaction and life satisfaction directly and indirectly through the mediating role of job satisfaction.