The value of online banking to small and medium-sized enterprises: evidence from firms operating in the uae free trade zones

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dc.contributor.authorShahnoori, Parvaneh
dc.contributor.authorJenkins, Glenn P.
dc.date.accessioned2026-02-06T18:43:59Z
dc.date.issued2019
dc.departmentDoğu Akdeniz Üniversitesi
dc.description.abstractThis study estimates the willingness to pay of small and medium-sized enterprises (SMEs) for a business online banking services. The estimation utilizes a contingent valuation method employing data from 400 SMEs in the United Arab Emirates free zones. An interval regression model is used to identify company characteristics affecting WTP. The results indicate an average WTP for online banking of $518.50 per month. Firms engaging in international trade value these services at least 10% more than those with only domestic operations. Other variables that significantly affect WTP include number of employees and the transportation cost of using traditional branch banking.
dc.identifier.doi10.1080/00036846.2019.1588948
dc.identifier.endpage4055
dc.identifier.issn0003-6846
dc.identifier.issn1466-4283
dc.identifier.issue37
dc.identifier.scopus2-s2.0-85063005466
dc.identifier.scopusqualityQ2
dc.identifier.startpage4046
dc.identifier.urihttps://doi.org/10.1080/00036846.2019.1588948
dc.identifier.urihttps://hdl.handle.net/11129/13867
dc.identifier.volume51
dc.identifier.wosWOS:000468552200002
dc.identifier.wosqualityQ2
dc.indekslendigikaynakWeb of Science
dc.indekslendigikaynakScopus
dc.language.isoen
dc.publisherRoutledge Journals, Taylor & Francis Ltd
dc.relation.ispartofApplied Economics
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/closedAccess
dc.snmzKA_WoS_20260204
dc.subjectContingent valuation method
dc.subjectinterval regression model
dc.subjectwillingness to pay
dc.subjectbusiness online banking
dc.titleThe value of online banking to small and medium-sized enterprises: evidence from firms operating in the uae free trade zones
dc.typeArticle

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