Human resource risk challenges in the hotel industry

Abstract

Purpose - This study aims to identify and classify potential hospitality industry human resource (HR) risks in the luxury hotel context. Design/methodology/approach - Data has been collected from five-star hotels in Antalya, one of the most popular tourism destinations in Turkey. The study conducted focus groups to examine how hotel managers and lower-level staff perceive such risks. Using these focus group discussions, the participants' perceptions of HR risks were explored and elicited. Findings - Participating hotel managers' and employees' perceptions were utilized to build up an outline for examining the risks associated with human resources management (HRM) practices in hotels. The evaluation shows that HR risk types in luxury hotels vary highly and that each type of risk requires close examination. Practical implications - Recognizing HR risks play a key role for hospitality industry leaders and managers in attaining their organizations' goals and objectives, offering a practical framework in identifying and governing their HR risks, allowing them to make better strategic choices regarding their HR risk management (RM) plans. Originality/value - This study extends the hospitality literature by exploring new ways of identifying and classifying HRM risks in luxury hotels.