Adoption of e-Government Services in the Northern Part of Cyprus: The Role of Blockchain Technology Awareness

Abstract

This study empirically investigates the role of blockchain technology awareness in the adoption of electronic government (e-government) services in the northern part of Cyprus. With data collected from a random sample of 374 individuals eligible to use e-government services, a conceptual model that combines the Unified Theory of Acceptance and Use of Technology (UTAUT2) and the e-Government Adoption Model (GAM) was assessed. In addition to finding support for some predictors already used in prior literature, the current study investigated whether awareness of blockchain technology through its role in increasing trust would also enhance users' intention for e-government adoption. Findings have shown that increasing blockchain technology awareness can contribute to building trust and facilitate e-government adoption. Policymakers should consider developing awareness campaigns to enhance trust and get the public to adopt the offered online services.